An employee from The Royal Bank of Scotland International (RBS International) has been shortlisted for a National Award for customer service.

Jason Britton, Regional Service Quality Manager, has been shortlisted for a Customer Service Training Award in Financial Services in recognition of his commitment to improve customer service in the Bank’s retail and international personal banking divisions.

At an awards ceremony in London on September 27th, Jason will compete against another three finalists from Liverpool Victoria, Orange Talent and Blue Sky Performance for the award.

The Customer Service Training Awards is a new programme designed to recognise the importance of training colleagues in customer service and to promote best practice and the sharing of ideas.

Adrian Gill, chief executive of RBS International, commented:

“Reaching the final of these national awards is a fitting tribute to the hard work, support and commitment that Jason has shown in helping RBS International lead the way in providing a world class level of service to our customers. We wish him every success in the final.”

- August 20, 2010